Licensing & Compliance
Regulatory transparency for Q Mortgage LLC. Who licenses us, how we are supervised, and how to file a complaint.
Q Mortgage LLC operates under the supervision of state and federal regulators. This page consolidates our company license, the agencies that supervise us, the commitments we make to every borrower, and the formal pathways available to you if you believe something has gone wrong. Plain English, no fine print.
1. Company information
Q Mortgage LLC
NMLS #2567464 ·
Verify on NMLS Consumer Access
7300 State Highway 121, STE 300
McKinney, TX 75070
Phone: (903) 402-5626
Email: info@qmortgage.ai
2. Where we are licensed
Q Mortgage LLC is licensed as a mortgage company in the State of Texas by the Texas Department of Savings and Mortgage Lending (SML) , the state regulator that supervises mortgage companies, mortgage bankers, and residential mortgage loan originators operating in Texas. Our company NMLS identifier (2567464) is the public record of that license and links every loan officer sponsored by Q Mortgage to the firm.
We are also a federally registered mortgage entity under the SAFE Act and supervised at the federal level by the Consumer Financial Protection Bureau (CFPB) for compliance with federal consumer-protection statutes including TILA (Reg Z), RESPA (Reg X), ECOA (Reg B), the Fair Housing Act, the Home Mortgage Disclosure Act, and the SAFE Act itself.
3. Required disclosure
The block below is the formal licensing and complaint disclosure required by the Texas Department of Savings and Mortgage Lending. It also appears in compact form in the footer of every page on this site.
Q Mortgage LLC is a licensed mortgage broker. All loan programs, rates, terms, and conditions are subject to change without notice and are subject to underwriting approval. This is not a commitment to lend. Receipt of an application does not represent an approval for financing. Loan approval and the actual interest rate available to you are based on a full review of your credit, income, assets, property, and other factors at the time of application. Programs, rates, fees, and terms shown are illustrative only and may not reflect what is currently available. Equal Housing Lender. Q Mortgage LLC does not discriminate on the basis of race, color, religion, national origin, sex, marital status, age, source of income, disability, or familial status.
Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov.
4. Our compliance commitments
Beyond what the regulations require us to say, here is how we operate as a matter of company policy:
- Equal Housing Lender. Q Mortgage does not discriminate on the basis of race, color, religion, national origin, sex, marital status, age, source of income, disability, or familial status. Every borrower gets the same product menu and the same pricing methodology, period.
- NMLS-supervised loan officers. Every loan officer who originates with Q Mortgage holds an active state license, completes annual continuing-education hours required by the SAFE Act, and is sponsored to our company NMLS identifier. You can verify any of them by name through the consumer-access search linked below.
- Texas Data Privacy and Security Act (TPDPA). As of the 2026 effective date of TPDPA (Texas SB 11), we honor the access, correction, deletion, and opt-out rights it grants Texas residents. Details live in our Privacy Policy.
- Federal disclosures on time. When you enter a formal application at qmortgage.my1003app.com, you receive the Loan Estimate within three business days and the Closing Disclosure at least three business days before closing, as required by Regulation Z (the “TRID” rules under TILA and RESPA).
- No steering, no kickbacks. We do not accept payments from settlement-service providers in exchange for referrals, and we do not steer borrowers toward a higher-cost loan when a lower-cost loan they qualify for is available. RESPA Section 8 is a bright line.
- Adverse-action notices. If we are unable to extend credit on the terms you applied for, you receive a written adverse-action notice explaining the principal reasons under ECOA and the Fair Credit Reporting Act.
5. How to file a complaint
If you believe Q Mortgage or one of our loan officers has not lived up to these commitments, you have several places to take that concern. We would always rather hear about it first — but you do not need our permission to escalate.
5.1 Talk to us first
Email info@qmortgage.ai or call (903) 402-5626 and ask for the company manager. We will acknowledge within two business days and aim to resolve within ten.
5.2 Texas Department of Savings and Mortgage Lending
Per state law, you may file a complaint directly with the SML at any time. The full statutory language — including the SML mailing address — appears in the required disclosure block above. Complaint forms and instructions live on the department’s website at www.sml.texas.gov .
5.3 Consumer Financial Protection Bureau
For complaints involving federal consumer-protection statutes (TILA, RESPA, ECOA, the Fair Housing Act, etc.) you may submit a complaint to the CFPB through the federal consumer complaint database at consumerfinance.gov/complaint . The CFPB will route the complaint to Q Mortgage and oversee the response.
6. Verify a Q Mortgage loan officer
Every loan officer is searchable by name on NMLS Consumer Access. Use the search at nmlsconsumeraccess.org and confirm that the individual’s record shows Q Mortgage LLC (NMLS #2567464) as the sponsoring company. If it does not, that person is not authorized to originate loans on behalf of Q Mortgage and we want to know about it.
7. Quick-reference badges
The same company identifiers appear on every page of this site. Tap a badge to verify on the corresponding regulator’s website.
Last reviewed: May 2, 2026. We update this page whenever a license is added, a regulator changes its disclosure language, or our company information changes.